Introductory Provisions

Garik & son s.r.o. (Company ID No.: 06318410, Pod bateriemi 82/7, Prague 6) operates as a non-state provider of healthcare services under Act No. 372/2011 Coll. and provides dental services not covered by public health insurance. Care is provided through healthcare professionals, including dentists, dental hygienists and other staff employed by or working under contract with the company.

These Terms and Conditions serve as general terms and conditions under the Civil Code and form part of the contract for the provision of healthcare services between the company and the patient. In the case of minor patients, their legal representative is responsible for fulfilling the relevant obligations.

Conclusion of the Contract

A contract for the provision of healthcare services is concluded orally for each individual service listed in the price list. Commencement of care is conditional upon an initial examination, which requires a separate contract.

Patients must present proof of identity, such as an insurance card, identity card or passport, and complete an information form containing personal data, a medical-history questionnaire and confirmation that they have been acquainted with the price list.

Appointments may be booked by telephone, in person at the clinic, by email or through the website. The company reserves the right to cancel a confirmed appointment for operational reasons, with immediate notice and an offer of an alternative appointment.

The final price for the healthcare services provided will be calculated by the responsible member of staff after the service has been performed, based on the complexity of the procedure, the time required and the level of difficulty involved.

Payment Terms

Payment is due immediately after the service has been completed at the clinic reception. Payment may be made:

• In cash
• By bank transfer

A receipt signed by the responsible member of staff will be issued for each payment. In the event of late payment, default interest of 0.02% of the outstanding amount shall be charged for each commenced day of delay.

Obligations of the Company

The company undertakes to provide high-quality and safe healthcare in accordance with applicable legislation and professional standards, and to inform patients about available services and their consequences.

Patient Obligations

The patient is required to:

• Follow the agreed treatment plan
• Cooperate and provide truthful information about their health condition
• Disclose all relevant health information and not withhold any information
• Maintain confidentiality regarding information obtained during treatment
• Consent to photographic documentation for medical records
• Behave appropriately so as not to disrupt the clinic’s operations or cause harm
• Provide accurate information about their health condition, medical history, allergies and medication
• Follow professional recommendations and instructions

Warranty and Complaints

Dental Procedures

The company does not provide a warranty for dental examinations, treatment, fillings, hygiene procedures or teeth whitening. It guarantees that procedures will be performed professionally. Dissatisfied patients may request corrective treatment or submit a complaint under the Healthcare Services Act.

Dental Products

Patients may submit a complaint regarding defects within twenty-four months of taking delivery of bridges, dentures, crowns and implants.

In the case of a valid complaint, the patient is entitled to a free repair. The warranty does not apply to:

• Defects caused by ordinary wear and tear, chemical exposure or extreme physical conditions beyond the product’s intended design
• Failure to maintain oral hygiene or failure to attend six-monthly cleanings and preventive check-ups
• Failure to follow the treatment plan or improper use of the product
• Systemic illnesses affecting health, such as diabetes or osteoporosis
• Injuries to the head, mouth or jaw occurring after the service has been provided
• Insufficient patient cooperation during treatment
• Defects caused by previous or subsequent services provided by other healthcare providers

Appointment Reminder Service

The service is available to any interested person through the website and does not require the use of healthcare services provided by the company.

To activate the service, the user enters an email address and selects the appointments for which they wish to receive reminders. Preventive check-ups may be set at six-month intervals and dental hygiene appointments at three-month intervals. The user may also optionally state the approximate time since their last appointment.

After the form is submitted, an activation email containing a link will be sent. The service is activated only after the link has been confirmed, in order to protect against the misuse of another person’s email address. No further data are processed before activation.

The user may cancel the service at any time using the unsubscribe link in the footer of each email, or modify the settings using the “Change settings” link. User data are processed exclusively for the purpose of sending reminders and are deleted after unsubscription.

Consent to receive marketing newsletters and offers is separate and entirely voluntary. The service works in the same way without such consent.

Operational emails of the service, such as the activation email and appointment reminders, are not considered commercial communications under Act No. 480/2004 Coll., as they constitute the performance of a service expressly requested by the user.

Final Provisions

By signing the contract, the patient agrees to the anonymous publication of clinical photographs in professional literature, journals, social media and professional discussions, with the right to withdraw this consent at any time.

The company maintains professional liability insurance (insurance policy No. 8604121551 with Kooperativa pojišťovna, a.s.) covering damages caused by the healthcare provider.

Contracts are governed exclusively by Czech law, in particular the Civil Code. If any provision becomes invalid, the remaining provisions shall remain in force.

The company reserves the right to amend these Terms and Conditions; however, contracts are governed by the version effective at the time they are signed.