Terms & Conditions

I. Introductory Provisions

Garik & son s.r.o. (Company ID No.: 06318410, Pod bateriemi 82/7, Prague 6) operates as a non-state provider of health services pursuant to Act No. 372/2011 Coll. and provides dental services not covered by public health insurance. Care is provided through healthcare professionals, including dentists, dental hygienists, and other staff in an employment or contractual relationship.

These Terms and Conditions serve as general terms and conditions under the Civil Code and form part of the contract for the provision of health services between the company and the patient. For minor patients, responsibility for fulfilling obligations rests with their legal guardian.

II. Conclusion of the Contract

The contract for the provision of health services is concluded orally for each specific service listed in the price list. The condition for commencing care is an initial examination, which requires a separate contract.

Patients must present an identity document (insurance card, identity card, passport) and complete an information form containing personal data, a medical history questionnaire, and acknowledgment of the price list.

Appointments may be booked by phone, in person at the premises, by email, or via the website. The company reserves the right to cancel a confirmed appointment for operational reasons, with immediate notification and an offer of an alternative date.

The final price for the health services provided will be calculated by the responsible staff member after the service has been performed, based on its complexity, the time required, and the difficulty of the procedure.

III. Payment Terms

Payment is due immediately upon completion of the service at the clinic reception, by:

  • Cash

  • Bank transfer

A receipt signed by the responsible staff member is issued for each payment. In the event of late payment, default interest of 0.02% of the outstanding amount shall apply for each commenced day of delay.

IV. Obligations of the Company

The company undertakes to provide high-quality and safe healthcare in accordance with applicable regulations and professional standards, and to inform patients about available services and their consequences.

V. Patient Obligations

The patient is obliged to:

  • Comply with the prescribed treatment plan

  • Provide cooperation and truthful information about their health condition

  • Disclose all relevant health facts and not conceal any information

  • Maintain confidentiality regarding information obtained during treatment

  • Consent to the taking of photographic documentation for health records

  • Behave appropriately so as not to disrupt the clinic's operations or cause harm

  • Provide truthful information about their health condition, medical history, allergies, and medications used

  • Follow professional recommendations and instructions

Failure to comply with obligations regarding the treatment plan and disclosure of health condition may reduce the company's liability for harm to health pursuant to Section 2643 of the Civil Code.

VI. Warranty

Dental procedures: The company does not provide a warranty for dental examinations, treatments, fillings, hygiene, or teeth whitening. It guarantees proper professional execution. Dissatisfied patients may request corrective action or file a complaint in accordance with the Health Services Act.

Dental products: Patients are entitled to claim defects within twenty-four months of taking delivery of the product for bridges, dentures, crowns, and implants.

The patient is entitled to free repair for valid claims. The warranty does not cover:

  • Defects caused by normal wear and tear, chemical effects, or extreme physical conditions beyond the product's design

  • Failure to maintain oral hygiene or failure to undergo semi-annual cleanings and preventive check-ups

  • Failure to follow the treatment plan or incorrect use of the product

  • Systemic diseases affecting health (diabetes, osteoporosis, etc.)

  • Injuries to the head, mouth, or jaw after the service has been performed

  • Insufficient patient cooperation during treatment

  • Defects caused by previous or subsequent services provided by other providers

VII. Reminder System — Appointment Tracking

The company operates a free "Appointment Tracking" service — automatic email reminders for preventive check-ups and dental hygiene. The service is available to anyone interested via the website and does not require the use of healthcare services from the company.

To activate the service, the user enters their email and selects which appointments they wish to be reminded about (preventive check-up at 6‑month intervals, dental hygiene at 3‑month intervals). Optionally, the approximate interval since the last visit may be provided. Reminders are sent at the interval recommended for the respective type of care.

After submitting the form, an activation email with a link is sent — the service is only activated after the user confirms it (to prevent misuse of third-party email addresses). Without activation, no further data is processed.

The user may cancel the service at any time by clicking the unsubscribe link in the footer of each email, or adjust settings (selected services, sending time) via the "Change settings" link in the footer. User data is processed exclusively for the purpose of sending reminders and is deleted upon unsubscription.

Marketing consent to receive news and offers is separate and entirely voluntary — the service works the same without it.

Operational emails of the service (activation, reminders) are not considered commercial communications under Act No. 480/2004 Coll. — they constitute performance requested by the user themselves.

VIII. Final Provisions

By signing the contract, the patient consents to the anonymous publication of clinical photographs in professional literature, journals, on social media, and in professional discussions, with the right to withdraw consent at any time.

The company has arranged liability insurance (insurance policy No. 8604121551 with Kooperativa pojišťovna, a.s.) covering damages by the healthcare provider.

Contracts are governed exclusively by Czech law (the Civil Code). Should any provision become invalid, the remaining provisions shall remain in force.

The company reserves the right to amend these terms and conditions, with contracts being governed by the version in effect at the time of their signing.

Effective date: 20 April 2026